Frequently Asked Questions
Everything you need to know about our phyto-aromatic skincare collections.
What is the shelf life of Yon-Ka products?
Most Yon-Ka products have a shelf life of 36 months when unopened. Once opened, please refer to the Period After Opening (PAO) symbol on the packaging, which typically indicates 6 to 12 months.
Are your products tested on animals?
No, Yon-Ka is committed to ethical beauty. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to qualify for a refund.
Are Yon-Ka products suitable for sensitive skin?
Yes, many of our products are specifically formulated for sensitive or reactive skin. We recommend our 'Sensitive' range, which is designed to soothe and reduce redness using natural botanical extracts.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.